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What's New

Follow new updates and improvements to cpaasupdates.

Partner-Led Business Verification: Onboard WhatsApp clients faster, without delays

Say goodbye to long, uncertain verification timelines. You can now handle your clients’ Meta business verification directly from the Partner Dashboard — with full visibility, faster turnaround, and no dependency on external workflows.

What's new

  • Submit verification on behalf of clients: Initiate Meta business verification directly from Partner Dashboard > WhatsApp > Business Verification — no need for clients to navigate Meta flows.

  • Upload documents in one place: Add up to three supporting documents (PDF, JPG, PNG — max 5 MB each) within the verification form.

  • Track status in real time: View verification status — Verified, Unverified, Pending, or Failed — with automatic updates as Meta processes requests.

  • Fix and resubmit quickly: If verification fails, you can view the rejection reason and resubmit with corrected details.

  • Switch to Self-Led when needed: If required, share a verification link and let the business complete the process independently.

  • One-click OBA onboarding: Once verified, proceed to Official Business Account (OBA) application directly — no manual handoffs.

Why use it

  • Speed up onboarding: Reduce verification timelines from days to hours by managing the process yourself.

  • Stay in control: Handle submissions, tracking, and retries from a single dashboard.

  • Improve completion rates: Keep clients within your workflow and avoid drop-offs.

  • Eliminate duplicate work: Verified details automatically carry forward into OBA onboarding.



Note: You can attempt Partner-Led Verification up to three times per business. After three failed attempts, the flow switches to Self-Led Verification. Ensure all details and documents are accurate before submitting.

Refer to the Partner-Led Business Verification guide, for setup and usage details.

New Feature – WhatsApp Retry Logic

We’re excited to introduce Retry Logic for WhatsApp messages to improve delivery reliability and minimise message failures caused by temporary issues.
With this enhancement, WhatsApp messages that fail due to transient errors (such as network disruptions or temporary unavailability) are automatically retried — ensuring your critical communications have a higher chance of successful delivery.

What’s New?

  • Configurable retry attempts for failed WhatsApp messages

  • Automatic retries for transient delivery failures

  • Logged retry attempts for better visibility and tracking

  • Improved overall WhatsApp delivery success rate

Why It Matters

  • Reduces manual effort in handling failed messages

  • Increases reliability of time-sensitive communications

  • Minimises missed notifications for end users

  • Provides better monitoring through detailed delivery logs

This update ensures that temporary delivery failures do not disrupt your customer communication workflows.
For more details, refer to the documentation.

PII Hashing and Message Content Security on Netcore CPaaS

PII Hashing is now live in CPaaS SMS to protect customer mobile numbers. We convert them into irreversible hash values before storage or transmission. Additionally you can enable message content security to stop message content storage.
What’s New

  • Hashes mobile numbers to safeguard PII.

  • Prevention of message content storage.

  • No impact on SMS delivery or campaign performance.

Enable it from Settings in the CPaaS SMS portal. Refer to the documentation to learn more Link

Earlier updates